Governance is one of the main reasons why IT managed service or outsource contracts succeed or fail. Good contract governance is about the delivery of business benefits, well managed services, and a strong customer-supplier relationship. Poor contract governance, on the other hand, often results in poor service delivery to the customer and an unprofitable contract to the supplier. What do you need to do to get contract governance right?
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Paul Mutawe
Jack Lockie
Rohith Raamachandren